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| Customer Service Representative III | | Compare |
| Alternate job titles: Customer Care Representative III | Customer Service and Support Representative III | Non-Technical Customer Service Specialist - Senior |
| Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested... view job details |
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| Customer Service Representative I | | Compare |
| Alternate job titles: Customer Care Representative I | Customer Service and Support Representative I | Non-Technical Customer Service Specialist - Entry |
| Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's... view job details |
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| Customer Service Representative II | | Compare |
| Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II | Non-Technical Customer Service Specialist - Intermediate |
| Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the... view job details |
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| Customer Service Manager | | Compare |
| Alternate job titles: Customer Care Manager | Customer Support Services Manager |
| Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer... view job details |
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| Retail Store Customer Service Representative | | Compare |
| Alternate job titles: Retail Customer Experience Representative | Retail Customer Satisfaction Representative |
| Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works... view job details |
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| Customer Service Supervisor | | Compare |
| Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor | Non-Technical Customer Service Supervisor |
| Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and... view job details |
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| Contact Center Representative III - Inbound | | Compare |
| Alternate job titles: Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III |
| Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as... view job details |
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| Customer Service Director | | Compare |
| Alternate job titles: Customer Care Director | Customer Support Services Director |
| Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that... view job details |
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| Customer Service Trainer | | Compare |
| Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center |
| Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer... view job details |
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| Top Customer Service Executive | | Compare |
| Alternate job titles: Chief Customer Officer | Chief Customer Service and Success Executive | Customer Care Executive | Vice President of Customer Experience | Vice President of Customer Service and Support |
| Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Requires a bachelor's degree. Typically reports to a top management.... view job details |
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| Technical Support Representative III | | Compare |
| Alternate job titles: Technical Support - Tier 3 | Technical Support Specialist, Senior |
| Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational... view job details |
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| Inbound Contact Center Supervisor III | | Compare |
| Alternate job titles: Inbound Call Center Supervisor III | Inbound Customer Support and Service Supervisor III |
| Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details |
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| Contact Center Representative II - Inbound | | Compare |
| Alternate job titles: Call Center Representative II - Inbound | Inbound Customer Resolution Specialist II | Inbound Customer Support and Service Representative II |
| Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and... view job details |
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| Contact Center Representative IV - Inbound | | Compare |
| Alternate job titles: Call Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV |
| Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as... view job details |
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| Field Service Engineer III | | Compare |
| Alternate job titles: Field Customer Engineering - Senior | Senior Field Service Engineer | Technical Customer On-site Support III | Technical Field Service Engineer III |
| Installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, install new components or parts. Develops creative solutions to more unique, chronic, or complex issues.... view job details |
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