| Customer Retention Representative III |
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| Also referred to as: Customer Retention Representative III, At Risk Customer Support Representative III, Customer Service/Retention Representative, Senior |
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| Requirements and Responsibilities |
| Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Similar Jobs: Customer Service Representative III, Technical Customer Support Representative III, Customer Success Associate III, Customer Service Representative I, Customer Service Representative II, Customer Service Representative IV, Customer Retention Representative I, Customer Retention Representative II, Customer Service Trainer III |
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| Level of Education: Customer Retention Representative III Salaries with No Diploma, Customer Retention Representative III Salaries with a High School Diploma or Technical Certificate, Customer Retention Representative III Salaries with an Associate's Degree, Customer Retention Representative III Salaries with a Bachelor's Degree, Customer Retention Representative III Salaries with a Master's Degree or MBA, Customer Retention Representative III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
