Customer Service Trainer III
Also referred to as: Customer Service Trainer III, Customer Service Representative Coach III, Customer Service Trainer III - Call Center
Requirements and Responsibilities
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience.
Similar Jobs:  Customer Service Trainer II, Customer Service Trainer I, Customer Service Representative III, Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II
Level of Education:  Customer Service Trainer III Salaries with No Diploma, Customer Service Trainer III Salaries with a High School Diploma or Technical Certificate, Customer Service Trainer III Salaries with an Associate's Degree, Customer Service Trainer III Salaries with a Bachelor's Degree, Customer Service Trainer III Salaries with a Master's Degree or MBA, Customer Service Trainer III Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation