Customer Service Manager
Also referred to as: Customer Service Manager, Customer Care Manager, Customer Support Services Manager
Requirements and Responsibilities
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Similar Jobs:  Regional Customer Service Manager, Merchant Card Customer Service Manager, Field Service Manager, Customer Service Director, Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Top Customer Service Executive
Level of Education:  Customer Service Manager Salaries with a Bachelor's Degree, Customer Service Manager Salaries with a Master's Degree or MBA, Customer Service Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation