| Technical Customer Support Manager |
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| Also referred to as: Technical Customer Support Manager, Technical Client Service Manager |
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| Requirements and Responsibilities |
| Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: Technical Customer Support Team Leader, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Supervisor, Technical Customer Support Specialist I, Technical Customer Support Specialist II, Technical Customer Support Specialist IV, Technical Customer Support Specialist III |
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| Level of Education: Technical Customer Support Manager Salaries with No Diploma, Technical Customer Support Manager Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Manager Salaries with an Associate's Degree, Technical Customer Support Manager Salaries with a Bachelor's Degree, Technical Customer Support Manager Salaries with a Master's Degree or MBA, Technical Customer Support Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
