Technical Customer Support Team Leader
Also referred to as: Technical Customer Support Team Leader, Technical Customer Support Team Supervisor
Requirements and Responsibilities
Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Similar Jobs:  Customer Service Team Leader, Technical Customer Support Manager, Technical Customer Support Supervisor, Technical Customer Support Specialist I, Technical Customer Support Specialist IV, Technical Customer Support Representative II, Technical Customer Support Representative I, Technical Customer Support Specialist II, Technical Customer Support Specialist III
Level of Education:  Technical Customer Support Team Leader Salaries with No Diploma, Technical Customer Support Team Leader Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Team Leader Salaries with an Associate's Degree, Technical Customer Support Team Leader Salaries with a Bachelor's Degree, Technical Customer Support Team Leader Salaries with a Master's Degree or MBA, Technical Customer Support Team Leader Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation