| VP of Customer Service |
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| Also referred to as: VP of Customer Service, Customer Care Executive, Vice President of Customer Experience, Vice President of Customer Service and Support, VP of Customer Service and Success |
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| Requirements and Responsibilities |
| Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Leads a high quality customer support organization and instills a strong service culture that demonstrates industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. |
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| Similar Jobs: Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Representative IV, Customer Service Senior Manager |
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| Level of Education: VP of Customer Service Salaries with an Associate's Degree, VP of Customer Service Salaries with a Bachelor's Degree, VP of Customer Service Salaries with a Master's Degree or MBA, VP of Customer Service Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
