| Customer Service Representative IV |
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| Also referred to as: Customer Service Representative IV |
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| Requirements and Responsibilities |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. |
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| Similar Jobs: Customer Service Representative III, Customer Service Representative I, Customer Service Representative II, Retail Store Customer Service Representative, Customer Service Supervisor, Customer Service Manager, Customer Service Senior Manager, Customer Service Trainer I, Customer Service Trainer III |
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| Level of Education: Customer Service Representative IV Salaries with No Diploma, Customer Service Representative IV Salaries with a High School Diploma or Technical Certificate, Customer Service Representative IV Salaries with an Associate's Degree, Customer Service Representative IV Salaries with a Bachelor's Degree, Customer Service Representative IV Salaries with a Master's Degree or MBA, Customer Service Representative IV Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
