Customer Service Trainer II
Also referred to as: Customer Service Trainer II, Customer Service Representative Coach II, Customer Service Trainer II - Call Center
Requirements and Responsibilities
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience.
Similar Jobs:  Customer Service Trainer I, Customer Service Trainer III, Customer Service Representative II, Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative III
Level of Education:  Customer Service Trainer II Salaries with a Bachelor's Degree, Customer Service Trainer II Salaries with a Master's Degree or MBA, Customer Service Trainer II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation