Customer Service Representative I
Also referred to as: Customer Service Representative I, Customer Care Representative I, Customer Service and Support Representative I
Requirements and Responsibilities
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Similar Jobs:  Customer Service Trainer I, Customer Service Representative III, Customer Service Representative IV, Customer Service Representative II, Technical Customer Support Representative I, Customer Service Trainer III, Customer Service Trainer II, Customer Service Supervisor, Customer Service Manager
Level of Education:  Customer Service Representative I Salaries with a High School Diploma or Technical Certificate, Customer Service Representative I Salaries with an Associate's Degree, Customer Service Representative I Salaries with a Bachelor's Degree, Customer Service Representative I Salaries with a Master's Degree or MBA, Customer Service Representative I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation