Contact Center Representative III - Inbound
Also referred to as: Contact Center Representative III - Inbound, Call Center Representative III - Inbound, Inbound Customer Resolution Specialist III, Inbound Customer Support and Service Representative III
Requirements and Responsibilities
Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. May handle difficult situations and assist in training lower level contact center representatives. May require an associate degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience.
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Level of Education:  Contact Center Representative III - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative III - Inbound Salaries with an Associate's Degree, Contact Center Representative III - Inbound Salaries with a Bachelor's Degree, Contact Center Representative III - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative III - Inbound Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation