| Contact Center Representative III - Inbound |
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| Also referred to as: Contact Center Representative III - Inbound, Call Center Representative III - Inbound, Inbound Customer Resolution Specialist III, Inbound Customer Support and Service Agent III |
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| Requirements and Responsibilities |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Similar Jobs: Contact Center Representative III - Inbound, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Inbound Contact Center Senior Supervisor, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Manager, Contact Center Scheduler I, Contact Center Supervisor |
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| Level of Education: Contact Center Representative III - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative III - Inbound Salaries with an Associate's Degree, Contact Center Representative III - Inbound Salaries with a Bachelor's Degree, Contact Center Representative III - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative III - Inbound Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
