| Contact Center Scheduler I |
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| Also referred to as: Contact Center Scheduler I, Call Center Scheduler I, Contact Center Forecasting and Resourcing Analyst I, Contact Center Metrics Analyst I, Customer Service Center Scheduler I, Workforce Management Analyst I |
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| Requirements and Responsibilities |
| Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. |
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| Similar Jobs: Contact Center Manager, Contact Center Director, Contact Center Senior Manager, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Contact Center Supervisor, Top Contact Center Executive, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II |
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| Level of Education: Contact Center Scheduler I Salaries with a High School Diploma or Technical Certificate, Contact Center Scheduler I Salaries with an Associate's Degree, Contact Center Scheduler I Salaries with a Bachelor's Degree, Contact Center Scheduler I Salaries with a Master's Degree or MBA, Contact Center Scheduler I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
