Customer Service Representative II
Also referred to as: Customer Service Representative II, Customer Care Representative II, Customer Service and Support Representative II
Requirements and Responsibilities
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Similar Jobs:  Customer Service Trainer II, Customer Service Representative I, Customer Service Representative III, Customer Service Representative IV, Technical Customer Support Representative II, Customer Service Supervisor, Retail Store Customer Service Representative, Customer Service Manager, Customer Service Trainer I
Level of Education:  Customer Service Representative II Salaries with a High School Diploma or Technical Certificate, Customer Service Representative II Salaries with an Associate's Degree, Customer Service Representative II Salaries with a Bachelor's Degree, Customer Service Representative II Salaries with a Master's Degree or MBA, Customer Service Representative II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation