Help Desk Support, Sr.
Also referred to as: Help Desk Support, Sr., Help Desk Senior Technician, Help Desk Technician III, Help Desk Tier 3 Specialist, IT End User Support Senior Specialist, User Problem Support Senior Specialist
Requirements and Responsibilities
Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience.
Similar Jobs:  Help Desk Manager, Help Desk Support, Help Desk Supervisor II, Help Desk Support Assistant, Help Desk Supervisor I, Systems Support Assistant, Sr., Help Desk Supervisor III, PC Support Manager, EHR User Support Specialist
Level of Education:  Help Desk Support, Sr. Salaries with a High School Diploma or Technical Certificate, Help Desk Support, Sr. Salaries with an Associate's Degree, Help Desk Support, Sr. Salaries with a Bachelor's Degree, Help Desk Support, Sr. Salaries with a Master's Degree or MBA, Help Desk Support, Sr. Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation