Help Desk Senior Manager
Also referred to as: Help Desk Senior Manager
Requirements and Responsibilities
Manages all aspects and operations of an organization's technical help desk. Provides mentoring and leadership to the team. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance, identify problem areas, and make recommendations for improvement. Engages in resource planning and decision-making. May require a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Similar Jobs:  Help Desk Manager, Help Desk Supervisor, Help Desk Director, Help Desk Senior Supervisor, Help Desk Support Specialist I, Help Desk Support Specialist II, Help Desk Support Specialist III, Compensation Senior Manager, Civil Engineering Senior Manager
Level of Education:  Help Desk Senior Manager Salaries with No Diploma, Help Desk Senior Manager Salaries with a High School Diploma or Technical Certificate, Help Desk Senior Manager Salaries with an Associate's Degree, Help Desk Senior Manager Salaries with a Bachelor's Degree, Help Desk Senior Manager Salaries with a Master's Degree or MBA, Help Desk Senior Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation