| Help Desk Support Specialist I |
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| Also referred to as: Help Desk Support Specialist I, Help Desk Technician, Help Desk Technician I, Help Desk Tier 1 Specialist, Help Desk User Support I |
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| Requirements and Responsibilities |
| Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
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| Similar Jobs: Help Desk Support Specialist II, Help Desk Supervisor, Help Desk Support Specialist III, Help Desk Manager, Help Desk Senior Manager, Help Desk Support Specialist IV, Technical Customer Support Specialist I, Help Desk Director, Help Desk Senior Supervisor |
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| Level of Education: Help Desk Support Specialist I Salaries with No Diploma, Help Desk Support Specialist I Salaries with a High School Diploma or Technical Certificate, Help Desk Support Specialist I Salaries with an Associate's Degree, Help Desk Support Specialist I Salaries with a Bachelor's Degree, Help Desk Support Specialist I Salaries with a Master's Degree or MBA, Help Desk Support Specialist I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
