| Help Desk Support Specialist III |
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| Also referred to as: Help Desk Support Specialist III, Help Desk Senior Technician, Help Desk Technician III, Help Desk Tier 3 Specialist, Help Desk User Support III |
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| Requirements and Responsibilities |
| Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Similar Jobs: Help Desk Supervisor, Help Desk Support Specialist II, Help Desk Manager, Help Desk Senior Manager, Help Desk Support Specialist I, Help Desk Support Specialist IV, Help Desk Director, Help Desk Senior Supervisor, Technical Customer Support Specialist III |
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| Level of Education: Help Desk Support Specialist III Salaries with a High School Diploma or Technical Certificate, Help Desk Support Specialist III Salaries with an Associate's Degree, Help Desk Support Specialist III Salaries with a Bachelor's Degree, Help Desk Support Specialist III Salaries with a Master's Degree or MBA, Help Desk Support Specialist III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
