Help Desk Support Specialist III
Also referred to as: Help Desk Support Specialist III, Help Desk Senior Technician, Help Desk Support, Sr., Help Desk Technician III, Help Desk Tier 3 Specialist
Requirements and Responsibilities
Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.
Similar Jobs:  Help Desk Support Specialist II, Help Desk Support Specialist I, Help Desk Supervisor, Help Desk Manager, Help Desk Support Specialist IV, Technical Customer Support Specialist III, EHR User Support Specialist, Decision Support Project Specialist, Sales Support Representative III
Level of Education:  Help Desk Support Specialist III Salaries with a High School Diploma or Technical Certificate, Help Desk Support Specialist III Salaries with an Associate's Degree, Help Desk Support Specialist III Salaries with a Bachelor's Degree, Help Desk Support Specialist III Salaries with a Master's Degree or MBA, Help Desk Support Specialist III Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation