| PC Support Manager |
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| Also referred to as: PC Support Manager, Desktop Support Manager, PC Support Services Manager |
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| Requirements and Responsibilities |
| Manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: PC Maintenance Technician III, Sales Support Manager, Technical Customer Support Manager, Technical Support Manager, Office Manager, Senior, Regional Support Manager, IT Project Management and Delivery Manager, Systems Support Assistant, PC Maintenance Technician I |
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| Level of Education: PC Support Manager Salaries with a High School Diploma or Technical Certificate, PC Support Manager Salaries with an Associate's Degree, PC Support Manager Salaries with a Bachelor's Degree, PC Support Manager Salaries with a Master's Degree or MBA, PC Support Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
