| Technical Support Engineering Manager |
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| Also referred to as: Technical Support Engineering Manager, Technical Solutions Support Engineering Manager |
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| Requirements and Responsibilities |
| Manages technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Develops processes to gather technical requirements, identify and isolate issues, and deliver technical solutions. Ensures customer concerns and technical issues are resolved effectively, ensuring timely resolution and sustainable solutions. Monitors and allocates resources to ensure budget adherence and drive cost savings and operational efficiencies. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: Technical Customer Support Manager, Technical Solution Consulting Manager, Engineering Manager, Technical Solution Consulting Senior Manager, Technical Support Engineering Senior Manager, Technical Support Engineering Director, Technical Sales Support Specialist I, Technical Customer Support Team Leader, Technical Support Engineer I |
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| Level of Education: Technical Support Engineering Manager Salaries with No Diploma, Technical Support Engineering Manager Salaries with a High School Diploma or Technical Certificate, Technical Support Engineering Manager Salaries with an Associate's Degree, Technical Support Engineering Manager Salaries with a Bachelor's Degree, Technical Support Engineering Manager Salaries with a Master's Degree or MBA, Technical Support Engineering Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
