Help Desk Supervisor II
Also referred to as: Help Desk Operations Supervisor II, IT/IS Help Desk Supervisor II, User Support Help Desk Supervisor II
Requirements and Responsibilities
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
Similar Jobs:  Help Desk Manager, Help Desk Support, Help Desk Supervisor III, Help Desk Supervisor I, Help Desk Support Assistant, Help Desk Support, Sr., Laboratory Supervisor II, Shipping and Receiving Supervisor II, Field Service Supervisor II
Level of Education:  Help Desk Supervisor II Salaries with an Associate's Degree, Help Desk Supervisor II Salaries with a Bachelor's Degree, Help Desk Supervisor II Salaries with a Master's Degree or MBA, Help Desk Supervisor II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,