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Customer Service Supervisor Compare
Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor | Non-Technical Customer Service Supervisor
Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and... view job details
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Customer Service Manager Compare
Alternate job titles: Customer Care Manager | Customer Support Services Manager
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer... view job details
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Customer Service Director Compare
Alternate job titles: Customer Care Director | Customer Support Services Director
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that... view job details
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Customer Service Trainer Compare
Alternate job titles: Customer Service and Support Trainer | Customer Service Representative Coach | Customer Service Trainer, Call Center
Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer... view job details
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Customer Service Representative I Compare
Alternate job titles: Customer Care Representative I | Customer Service and Support Representative I | Non-Technical Customer Service Specialist - Entry
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's... view job details
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Customer Service Representative II Compare
Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II | Non-Technical Customer Service Specialist - Intermediate
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the... view job details
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Customer Service Representative III Compare
Alternate job titles: Customer Care Representative III | Customer Service and Support Representative III | Non-Technical Customer Service Specialist - Senior
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested... view job details
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Top Customer Service Executive Compare
Alternate job titles: Chief Customer Officer | Chief Customer Service and Success Executive | Customer Care Executive | Vice President of Customer Experience | Vice President of Customer Service and Support
Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Requires a bachelor's degree. Typically reports to a top management.... view job details
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Retail Store Customer Service Representative Compare
Alternate job titles: Retail Customer Experience Representative | Retail Customer Satisfaction Representative
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works... view job details
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Customer Information Center Supervisor Compare
Alternate job titles: Call Center Technical Supervisor
Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the... view job details
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Inbound Contact Center Supervisor III Compare
Alternate job titles: Inbound Call Center Supervisor III | Inbound Customer Support and Service Supervisor III
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details
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Inbound Contact Center Supervisor I Compare
Alternate job titles: Inbound Call Center Supervisor I | Inbound Customer Support and Service Supervisor I
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details
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Inbound Contact Center Supervisor II Compare
Alternate job titles: Inbound Call Center Supervisor II | Inbound Customer Support and Service Supervisor II
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details
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Field Service Supervisor II Compare
Alternate job titles: Field Service Engineering Supervisor, Experienced | Technical Field Support Supervisor II
Oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Schedules and trains field service representatives. Responsibilities also include maintaining offices and facilities... view job details
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Field Service Manager Compare
Alternate job titles: Field Customer Engineering Manager | Field Customer Support Manager | Technical Field Service Manager | Technical Support & Customer Service Manager
Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Oversees the scheduling and training of field service representatives. Handles service contracts and directs... view job details
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