Director of Customer Insights
Also referred to as: Director of Customer Insights, Director of Consumer Insights
Requirements and Responsibilities
Develops and directs the customer/consumer insights strategy based on business goals. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends and other significant data in statistical analysis. Designs and implements qualitative and quantitative research projects and methodologies used to measure customer perceptions and satisfaction. Interprets research findings into actionable insights. Provides analysis and guidance on addressing business issues and developing new products and services. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Similar Jobs:  Customer Insights Manager, Customer Insights Analyst, Customer Service Director, Customer Service Manager, Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Top Customer Service Executive, Customer Service Representative III
Level of Education:  Director of Customer Insights Salaries with No Diploma, Director of Customer Insights Salaries with a High School Diploma or Technical Certificate, Director of Customer Insights Salaries with an Associate's Degree, Director of Customer Insights Salaries with a Bachelor's Degree, Director of Customer Insights Salaries with a Master's Degree or MBA, Director of Customer Insights Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation