Customer Experience Manager
Also referred to as: Customer Experience Manager
Requirements and Responsibilities
Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Similar Jobs:  Customer Experience Senior Manager, Customer Experience Coordinator, Customer Experience Analyst, Customer Service Senior Manager, Customer Success Manager, Technical Customer Support Manager, Customer Service Manager, Customer Segment Manager, Customer Insights Senior Manager
Level of Education:  Customer Experience Manager Salaries with No Diploma, Customer Experience Manager Salaries with a High School Diploma or Technical Certificate, Customer Experience Manager Salaries with an Associate's Degree, Customer Experience Manager Salaries with a Bachelor's Degree, Customer Experience Manager Salaries with a Master's Degree or MBA, Customer Experience Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation