| Customer Experience Manager |
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| Also referred to as: Customer Experience Manager, Customer Experience Strategy Manager |
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| Requirements and Responsibilities |
| Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: Customer Experience Senior Manager, Customer Experience Analyst, Customer Experience Coordinator, Customer Success Manager, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Manager, Customer Segment Manager, Customer Insights Manager |
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| Level of Education: Customer Experience Manager Salaries with No Diploma, Customer Experience Manager Salaries with a High School Diploma or Technical Certificate, Customer Experience Manager Salaries with an Associate's Degree, Customer Experience Manager Salaries with a Bachelor's Degree, Customer Experience Manager Salaries with a Master's Degree or MBA, Customer Experience Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
