Customer Experience Analyst
Also referred to as: Customer Experience Analyst, Customer Experience Associate
Requirements and Responsibilities
Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Collaborates with cross-functional teams to deliver and support end-to-end customer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.
Similar Jobs:  Customer Experience Coordinator, Customer Experience Manager, Customer Experience Senior Manager, Customer Insights Analyst III, Customer Insights Analyst II, Customer Insights Analyst IV, Top Customer Service Executive, Customer Success Manager, Technical Customer Support Team Leader
Level of Education:  Customer Experience Analyst Salaries with No Diploma, Customer Experience Analyst Salaries with a High School Diploma or Technical Certificate, Customer Experience Analyst Salaries with an Associate's Degree, Customer Experience Analyst Salaries with a Bachelor's Degree, Customer Experience Analyst Salaries with a Master's Degree or MBA, Customer Experience Analyst Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation