| Customer Success Director |
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| Also referred to as: Customer Success Director, Customer Success/Onboarding Director |
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| Requirements and Responsibilities |
| Directs and oversees the activities of a customer success function, ensuring customers effectively leverage the organization's products and services to achieve their business objectives. Develops strategies and processes that ensure customer satisfaction through all phases of the customer lifecycle, facilitate long-term relationships, and promote retention. Monitors and improves training and onboarding processes to ensure smooth product adoption and customer collaboration. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design high-level action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer-facing functions. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Similar Jobs: Customer Success Manager, Customer Success Senior Manager, Customer Success Supervisor, Customer Success Associate III, Customer Success Associate IV, Customer Success Associate V, Customer Success Associate I, Customer Success Associate II, VP of Customer Success |
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| Level of Education: Customer Success Director Salaries with No Diploma, Customer Success Director Salaries with a High School Diploma or Technical Certificate, Customer Success Director Salaries with an Associate's Degree, Customer Success Director Salaries with a Bachelor's Degree, Customer Success Director Salaries with a Master's Degree or MBA, Customer Success Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
