| Customer Success Associate V |
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| Also referred to as: Customer Success Associate V, Customer Onboarding Specialist V, Customer Success Advisor V, Customer Success Specialist (CSS) V |
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| Requirements and Responsibilities |
| Acts as the customer's trusted advisor providing support, guidance, and technical expertise to leverage the organization's products or services to achieve their business objectives. Provides customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a manager. Works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Typically requires 10+ years of related experience. |
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| Similar Jobs: Customer Success Manager, Customer Success Senior Manager, Customer Success Associate I, Customer Success Associate III, Customer Success Associate IV, Customer Success Associate II, Customer Success Supervisor, Customer Success Director, VP of Customer Success |
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| Level of Education: Customer Success Associate V Salaries with No Diploma, Customer Success Associate V Salaries with a High School Diploma or Technical Certificate, Customer Success Associate V Salaries with an Associate's Degree, Customer Success Associate V Salaries with a Bachelor's Degree, Customer Success Associate V Salaries with a Master's Degree or MBA, Customer Success Associate V Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
