| Customer Success Supervisor |
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| Also referred to as: Customer Success Supervisor, Customer Success/Onboarding Supervisor |
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| Requirements and Responsibilities |
| Supervises and supports a team of customer success representatives that provide guidance and technical expertise to leverage the organization's products or services to achieve the customer's business objectives. Oversees customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Monitors and delegates work flow to resolve incoming issues. Proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Similar Jobs: Customer Success Manager, Customer Success Director, Customer Success Senior Manager, Customer Success Associate I, Customer Success Associate II, Customer Success Associate III, Customer Success Associate IV, Customer Success Associate V, Customer Success Coordinator |
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| Level of Education: Customer Success Supervisor Salaries with No Diploma, Customer Success Supervisor Salaries with a High School Diploma or Technical Certificate, Customer Success Supervisor Salaries with an Associate's Degree, Customer Success Supervisor Salaries with a Bachelor's Degree, Customer Success Supervisor Salaries with a Master's Degree or MBA, Customer Success Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
