| Customer Success Senior Manager |
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| Also referred to as: Customer Success Senior Manager, Customer Success/Onboarding Senior Manager |
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| Requirements and Responsibilities |
| Manages and oversees the daily activities of a customer success function, ensuring customers successfully leverage the organization's products and services to achieve their business objectives. Implements strategies and processes that deliver consistent customer satisfaction to facilitate long-term relationships and promote retention. Ensures that onboarding processes are precisely executed to facilitate smooth product adoption and build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Similar Jobs: Customer Success Manager, Customer Success Director, Customer Success Supervisor, Customer Service Senior Manager, Customer Experience Senior Manager, Customer Success Associate V, Customer Success Associate I, Customer Success Associate II, Customer Success Associate III |
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| Level of Education: Customer Success Senior Manager Salaries with No Diploma, Customer Success Senior Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Senior Manager Salaries with an Associate's Degree, Customer Success Senior Manager Salaries with a Bachelor's Degree, Customer Success Senior Manager Salaries with a Master's Degree or MBA, Customer Success Senior Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
