| Customer Success Associate II |
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| Also referred to as: Customer Success Associate II, Customer Onboarding Specialist II, Customer Success Advisor II, Customer Success Specialist (CSS) II |
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| Requirements and Responsibilities |
| Acts as the customer's trusted advisor providing support, guidance, and technical expertise to leverage the organization's products or services to achieve their business objectives. Provides customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. |
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| Similar Jobs: Customer Success Associate I, Customer Success Associate III, Customer Success Associate IV, Customer Success Associate V, Customer Success Manager, Customer Success Senior Manager, Customer Success Director, Customer Success Supervisor, Customer Success Coordinator |
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| Level of Education: Customer Success Associate II Salaries with No Diploma, Customer Success Associate II Salaries with a High School Diploma or Technical Certificate, Customer Success Associate II Salaries with an Associate's Degree, Customer Success Associate II Salaries with a Bachelor's Degree, Customer Success Associate II Salaries with a Master's Degree or MBA, Customer Success Associate II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
