| Customer Success Associate II |
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| Also referred to as: Customer Success Associate II, Customer Onboarding Specialist II, Customer Success Advisor II |
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| Requirements and Responsibilities |
| Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. |
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| Similar Jobs: Customer Success Associate III, Customer Success Manager, Customer Success Associate I, Customer Success Associate IV, Customer Success Associate V, Customer Success Coordinator, Customer Success Director, Head of Customer Success, Customer Service Representative II |
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| Level of Education: Customer Success Associate II Salaries with No Diploma, Customer Success Associate II Salaries with a High School Diploma or Technical Certificate, Customer Success Associate II Salaries with an Associate's Degree, Customer Success Associate II Salaries with a Bachelor's Degree, Customer Success Associate II Salaries with a Master's Degree or MBA, Customer Success Associate II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
