Customer Success Associate III
Also referred to as: Customer Success Associate III, Customer Onboarding Specialist III, Customer Success Advisor III
Requirements and Responsibilities
Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.
Similar Jobs:  Customer Success Associate II, Customer Success Manager, Customer Success Associate I, Customer Success Associate IV, Customer Success Associate V, Customer Success Coordinator, Customer Success Director, Customer Service Representative III, Head of Customer Success
Level of Education:  Customer Success Associate III Salaries with No Diploma, Customer Success Associate III Salaries with a High School Diploma or Technical Certificate, Customer Success Associate III Salaries with an Associate's Degree, Customer Success Associate III Salaries with a Bachelor's Degree, Customer Success Associate III Salaries with a Master's Degree or MBA, Customer Success Associate III Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation