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Contact Center Traffic and Scheduling Manager Compare
Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager
Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details
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Contact Center Manager Compare
Alternate job titles: Call Center Operations Manager
Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details
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Contact Center Senior Manager Compare
Alternate job titles: Call Center Operations Senior Manager
Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details
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Inbound Contact Center Manager Compare
Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager
Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details
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Customer Segment Manager Compare
Alternate job titles: Customer Insight and Research Manager | Customer Segment Analytics Research Manager | Marketing Segment Research Manager
Responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on... view job details
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Customer Success Manager Compare
Alternate job titles: Customer Success/Onboarding Manager
Directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the... view job details
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Customer Service Senior Manager Compare
Alternate job titles: Customer Care Senior Manager | Customer Support Services Senior Manager
Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and... view job details
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Customer Experience Manager Compare
Alternate job titles: Customer Experience Strategy Manager
Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and... view job details
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Customer Service Manager Compare
Alternate job titles: Customer Care Manager | Customer Support Services Manager
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and... view job details
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Customer Experience Senior Manager Compare
Alternate job titles: Customer Experience Senior Strategy Manager
Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and... view job details
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Information Technology Senior Manager Compare
Alternate job titles: Information Systems (IS) Senior Manager | IT Operations Senior Manager
Manages the implementation and administration of information systems and equipment in accordance with organizational policies and goals. Administers internal procedures and guidelines to diagnose and resolve technical issues across... view job details
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Technical Customer Support Manager Compare
Alternate job titles: Technical Client Service Manager
Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that... view job details
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Information Security Manager Compare
Alternate job titles: Data and Cyber Security Manager | InfoSec Manager | IS Security Manager
Responsible for developing and managing Information Systems cyber security, including disaster recovery, database protection and software development. Manages IS security analysts to ensure that all applications are functional and... view job details
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Inbound Contact Center Supervisor Compare
Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details
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Inbound Contact Center Senior Supervisor Compare
Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr.
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details
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