| Inbound Contact Center Manager |
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| Also referred to as: Inbound Contact Center Manager, Inbound Call Center Manager, Inbound Customer Support and Service Manager |
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| Requirements and Responsibilities |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Similar Jobs: Inbound Contact Center Supervisor, Inbound Contact Center Senior Supervisor, Contact Center Traffic and Scheduling Manager, Contact Center Manager, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Director, Contact Center Supervisor |
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| Level of Education: Inbound Contact Center Manager Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Manager Salaries with an Associate's Degree, Inbound Contact Center Manager Salaries with a Bachelor's Degree, Inbound Contact Center Manager Salaries with a Master's Degree or MBA, Inbound Contact Center Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
