Customer Service Trainer
Also referred to as: Customer Service Trainer, Customer Service and Support Trainer, Customer Service Representative Coach, Customer Service Trainer, Call Center
Requirements and Responsibilities
Designs and delivers training programs for customer service staff. Provides updates and details on new products. Instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. May track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience.
Similar Jobs:  Customer Service Manager, Customer Service Director, Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Top Customer Service Executive, Retail Store Customer Service Representative, Field Service Manager
Level of Education:  Customer Service Trainer Salaries with a Bachelor's Degree, Customer Service Trainer Salaries with a Master's Degree or MBA, Customer Service Trainer Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation