Inbound Contact Center Supervisor III
Also referred to as: Inbound Contact Center Supervisor III, Inbound Call Center Supervisor III, Inbound Customer Support and Service Supervisor III
Requirements and Responsibilities
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. May require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor.
Similar Jobs:  Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor II, Contact Center Representative III - Inbound, Inbound Contact Center Manager, Contact Center Representative I - Inbound, Contact Center Representative IV - Inbound, Contact Center Representative II - Inbound, Outbound Contact Center Supervisor II, Contact Center Traffic and Scheduling Analyst
Level of Education:  Inbound Contact Center Supervisor III Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Supervisor III Salaries with an Associate's Degree, Inbound Contact Center Supervisor III Salaries with a Bachelor's Degree, Inbound Contact Center Supervisor III Salaries with a Master's Degree or MBA, Inbound Contact Center Supervisor III Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,