| Contact Center Representative III |
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| Also referred to as: Contact Center Representative III, Call Center Sales Representative III, Inbound/Outbound Sales Agent III, Senior Call Center Inside Sales Representative, Telemarketing Representative III |
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| Requirements and Responsibilities |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Similar Jobs: Contact Center Representative III - Outbound, Contact Center Representative III - Inbound, Contact Center Traffic and Scheduling Analyst III, Contact Center Scheduler I, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst II, Contact Center Director, Contact Center Manager |
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| Level of Education: Contact Center Representative III Salaries with a High School Diploma or Technical Certificate, Contact Center Representative III Salaries with an Associate's Degree, Contact Center Representative III Salaries with a Bachelor's Degree, Contact Center Representative III Salaries with a Master's Degree or MBA, Contact Center Representative III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
