| Contact Center Representative II - Inbound |
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| Also referred to as: Contact Center Representative II - Inbound, Call Center Representative II - Inbound, Inbound Customer Resolution Specialist II, Inbound Customer Support and Service Agent II |
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| Requirements and Responsibilities |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Similar Jobs: Contact Center Representative II - Inbound, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Inbound Contact Center Senior Supervisor, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Scheduler I, Contact Center Supervisor |
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| Level of Education: Contact Center Representative II - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative II - Inbound Salaries with an Associate's Degree, Contact Center Representative II - Inbound Salaries with a Bachelor's Degree, Contact Center Representative II - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative II - Inbound Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
