| Contact Center Representative I - Inbound |
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| Also referred to as: Contact Center Representative I - Inbound, Call Center Representative I - Inbound, Inbound Customer Resolution Specialist I, Inbound Customer Support and Service Agent I |
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| Requirements and Responsibilities |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
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| Similar Jobs: Contact Center Representative I - Inbound, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Inbound Contact Center Senior Supervisor, Contact Center Scheduler I, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Contact Center Representative III - Inbound, Contact Center Representative II - Inbound, Contact Center Traffic and Scheduling Manager |
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| Level of Education: Contact Center Representative I - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative I - Inbound Salaries with an Associate's Degree, Contact Center Representative I - Inbound Salaries with a Bachelor's Degree, Contact Center Representative I - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative I - Inbound Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
