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| Customer Insights Supervisor | | Compare |
| Alternate job titles: Consumer Insights Supervisor |
| Supervises customer market research projects and data analysis. Monitors projects and initial results analysis to provide insights. Ensures the quality and accuracy of studies, surveys, and other research. Utilizes a variety of... view job details |
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| Customer Insights Director | | Compare |
| Alternate job titles: Consumer Insights Director | Director of Consumer Insights |
| Develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing... view job details |
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| Customer Insights Analyst III | | Compare |
| Alternate job titles: Consumer Insights Analyst III |
| Analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to... view job details |
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| Customer Insights Analyst II | | Compare |
| Alternate job titles: Consumer Insights Analyst II |
| Analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to... view job details |
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| Customer Insights Analyst IV | | Compare |
| Alternate job titles: Consumer Insights Analyst IV |
| Analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to... view job details |
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| Customer Insights Manager | | Compare |
| Alternate job titles: Consumer Insights Manager |
| Manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support... view job details |
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| Customer Insights Senior Manager | | Compare |
| Alternate job titles: Consumer Insights Senior Manager |
| Leads customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support... view job details |
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| VP of Customer Service | | Compare |
| Alternate job titles: Customer Care Executive | Vice President of Customer Experience | Vice President of Customer Service and Support | VP of Customer Service and Success |
| Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Provides leadership to establish direction and initiatives for service... view job details |
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| Customer Experience Analyst | | Compare |
| Alternate job titles: Customer Experience Associate |
| Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to... view job details |
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| Customer Success Manager | | Compare |
| Alternate job titles: Customer Success/Onboarding Manager |
| Directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the... view job details |
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| Customer Retention Representative III | | Compare |
| Alternate job titles: At Risk Customer Support Representative III | Customer Service/Retention Representative, Senior |
| Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.... view job details |
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| Customer Experience Coordinator | | Compare |
| Alternate job titles: Customer Experience Support Assistant |
| Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Assists with research, collection, database administration, and... view job details |
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| Customer Experience Manager | | Compare |
| Alternate job titles: Customer Experience Strategy Manager |
| Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and... view job details |
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| Customer Service Supervisor | | Compare |
| Alternate job titles: Customer Care Supervisor | Customer Service and Support Supervisor |
| Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and... view job details |
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| Customer Service Director | | Compare |
| Alternate job titles: Customer Care Director | Customer Support Services Director |
| Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes... view job details |
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