Technical Support Representative I
Also referred to as: Technical Support Representative I, Technical Support Specialist, Entry, Technical Support- Tier 1
Requirements and Responsibilities
Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Similar Jobs:  Technical Support Representative III, Technical Support Representative II, Technical Support Analyst I, Technical Sales Support Specialist I, Technical Support Analyst III, Technical Support Analyst II, Technical Support Manager, Systems Consultant/Engineer I (Pre & Post Sales), Technical Writer I
Level of Education:  Technical Support Representative I Salaries with No Diploma, Technical Support Representative I Salaries with a High School Diploma or Technical Certificate, Technical Support Representative I Salaries with an Associate's Degree, Technical Support Representative I Salaries with a Bachelor's Degree, Technical Support Representative I Salaries with a Master's Degree or MBA, Technical Support Representative I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,