Technical Support Analyst I
Also referred to as: Technical Support Analyst I, Technical Customer Support Advisor I, Technical Solutions Customer Support Analyst I
Requirements and Responsibilities
Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires bachelor's degree. Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience.
Similar Jobs:  Technical Support Representative I, Technical Support Analyst III, Technical Support Analyst II, Technical Support Representative III, Technical Support Representative II, Technical Sales Support Specialist I, Technical Support Manager, Technical Writer I, Technical Sales Support Specialist IV
Level of Education:  Technical Support Analyst I Salaries with a High School Diploma or Technical Certificate, Technical Support Analyst I Salaries with an Associate's Degree, Technical Support Analyst I Salaries with a Bachelor's Degree, Technical Support Analyst I Salaries with a Master's Degree or MBA, Technical Support Analyst I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation