Inbound Contact Center Supervisor I
Also referred to as: Inbound Contact Center Supervisor I, Inbound Call Center Supervisor I, Inbound Customer Support and Service Supervisor I
Requirements and Responsibilities
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. May require a bachelor's degree of specialty or its equivalent. Typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.
Similar Jobs:  Inbound Contact Center Supervisor III, Inbound Contact Center Supervisor II, Inbound Contact Center Manager, Contact Center Representative I - Inbound, Contact Center Representative IV - Inbound, Contact Center Representative III - Inbound, Contact Center Representative II - Inbound, Outbound Contact Center Supervisor II, Contact Center Director
Level of Education:  Inbound Contact Center Supervisor I Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Supervisor I Salaries with an Associate's Degree, Inbound Contact Center Supervisor I Salaries with a Bachelor's Degree, Inbound Contact Center Supervisor I Salaries with a Master's Degree or MBA, Inbound Contact Center Supervisor I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation