| Contact Center Quality Analyst I |
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| Also referred to as: Contact Center Quality Analyst I, Call Center Quality Monitoring Analyst I, Contact Center Quality Assurance Analyst I, Contact Center Quality Assurance Auditor I |
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| Requirements and Responsibilities |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. |
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| Similar Jobs: Contact Center Quality Analyst III, Contact Center Quality Analyst II, Contact Center Scheduler I, Contact Center Traffic and Scheduling Analyst III, Contact Center Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Director, SVP of Contact Center Operations, Contact Center Senior Manager |
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| Level of Education: Contact Center Quality Analyst I Salaries with No Diploma, Contact Center Quality Analyst I Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Analyst I Salaries with an Associate's Degree, Contact Center Quality Analyst I Salaries with a Bachelor's Degree, Contact Center Quality Analyst I Salaries with a Master's Degree or MBA, Contact Center Quality Analyst I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
