| Contact Center Quality Analyst III |
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| Also referred to as: Contact Center Quality Analyst III, Call Center Quality Monitoring Analyst III, Contact Center Quality Assurance Analyst III, Contact Center Quality Assurance Auditor III |
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| Requirements and Responsibilities |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. |
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| Similar Jobs: Contact Center Traffic and Scheduling Analyst III, Contact Center Quality Analyst I, Contact Center Quality Analyst II, Contact Center Director, Contact Center Manager, SVP of Contact Center Operations, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Scheduler I |
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| Level of Education: Contact Center Quality Analyst III Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Analyst III Salaries with an Associate's Degree, Contact Center Quality Analyst III Salaries with a Bachelor's Degree, Contact Center Quality Analyst III Salaries with a Master's Degree or MBA, Contact Center Quality Analyst III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
