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| HR Service Center Manager | | Compare |
| Alternate job titles: HR Shared Services Manager | Human Resources Service Center Manager |
| Manages HR service center operations. Implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Monitors daily... view job details |
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| HR Service Center Senior Supervisor | | Compare |
| Alternate job titles: HR Shared Services Senior Supervisor | Human Resources Service Center Senior Supervisor |
| Supervises a team of service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Responds to escalated issues and facilitates adequate resolutions. Monitors... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Network Service Director | | Compare |
| Alternate job titles: Director of Communication Service Customer Support |
| Directs the operations of the service delivery department for a telecommunications network. Ensures client service is prompt and accurate. Responsible for the design of strategic service plans and promotion of the organization's... view job details |
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| HR Service Center Representative II | | Compare |
| Alternate job titles: HR Shared Services Associate II | Human Resources Service Center Representative II | Intermediate HR Service Center Representative |
| Acts as a point of contact for information requests regarding employee benefit programs and human resources policies. Responds to employee questions and inquiries to improve the overall employee experience. Maintains information... view job details |
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| HR Service Center Representative III | | Compare |
| Alternate job titles: HR Shared Services Associate III | Human Resources Service Center Representative III | Senior HR Service Center Representative |
| Acts as a point of contact for information requests regarding employee benefit programs and human resources policies. Responds to employee questions and inquiries to improve the overall employee experience. Maintains information... view job details |
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| HR Service Center Representative I | | Compare |
| Alternate job titles: Entry HR Service Center Representative | HR Shared Services Associate I | Human Resources Service Center Representative I |
| Acts as a point of contact for information requests regarding employee benefit programs and human resources policies. Responds to employee questions and inquiries to improve the overall employee experience. Maintains information... view job details |
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| Customer Service Director | | Compare |
| Alternate job titles: Customer Care Director | Customer Support Services Director |
| Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes... view job details |
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| Field Service Director | | Compare |
| Alternate job titles: Field Customer Support Director | Field Service Engineering Director | Technical Field Service Director |
| Directs field service activities to provide effective on-site support and technical assistance with various products or equipment. Plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance... view job details |
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| HR Business Partners Director | | Compare |
| Alternate job titles: HRBP Director | Human Resources Business Partners Director | People Operations Business Partner Director | POBP Director |
| Directs and leads the HR consultation and support to business units. Ensures programs are in place to cultivate the support, guidance, and development of HR business partners. Monitors and ensures that HR strategies align with... view job details |
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| Inbound Contact Center Manager | | Compare |
| Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr. |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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