| HR Service Center Senior Supervisor |
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| Also referred to as: HR Service Center Senior Supervisor, HR Shared Services Senior Supervisor, Human Resources Service Center Senior Supervisor |
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| Requirements and Responsibilities |
| Supervises a team of service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Responds to escalated issues and facilitates adequate resolutions. Monitors volume and quality of service to meet service level standards and goals. Trains and coaches team members on policy changes and employee self-service tools. Coordinates staffing schedules. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Similar Jobs: HR Service Center Manager, Inbound Contact Center Senior Supervisor, HR Service Center Director, HR Service Center Senior Manager, HR Operations Senior Supervisor, VP of HR Service Center, HR Service Center Supervisor, Distribution Center Senior Supervisor, Contact Center Traffic and Scheduling Supervisor |
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| Level of Education: HR Service Center Senior Supervisor Salaries with No Diploma, HR Service Center Senior Supervisor Salaries with a High School Diploma or Technical Certificate, HR Service Center Senior Supervisor Salaries with an Associate's Degree, HR Service Center Senior Supervisor Salaries with a Bachelor's Degree, HR Service Center Senior Supervisor Salaries with a Master's Degree or MBA, HR Service Center Senior Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
