| Technical Customer Support Specialist IV |
 |
| Also referred to as: Technical Customer Support Specialist IV, Technical Client Support Specialist IV |
|
| Requirements and Responsibilities |
| Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. |
| |
|
| |
| Similar Jobs: Technical Customer Support Specialist III, Technical Customer Support Specialist I, Technical Customer Support Specialist II, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Team Leader, Technical Customer Support Manager, Technical Customer Support Supervisor |
|
| Level of Education: Technical Customer Support Specialist IV Salaries with No Diploma, Technical Customer Support Specialist IV Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Specialist IV Salaries with an Associate's Degree, Technical Customer Support Specialist IV Salaries with a Bachelor's Degree, Technical Customer Support Specialist IV Salaries with a Master's Degree or MBA, Technical Customer Support Specialist IV Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
