| Technical Customer Support Specialist II |
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| Also referred to as: Technical Customer Support Specialist II |
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| Requirements and Responsibilities |
| Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. |
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| Similar Jobs: Technical Customer Support Specialist IV, Technical Customer Support Specialist III, Technical Customer Support Specialist I, Technical Customer Support Representative II, Technical Customer Support Manager, Technical Customer Support Supervisor, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Team Leader |
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| Level of Education: Technical Customer Support Specialist II Salaries with No Diploma, Technical Customer Support Specialist II Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Specialist II Salaries with an Associate's Degree, Technical Customer Support Specialist II Salaries with a Bachelor's Degree, Technical Customer Support Specialist II Salaries with a Master's Degree or MBA, Technical Customer Support Specialist II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
