Technical Customer Support Representative I
Also referred to as: Technical Customer Support Representative I, Technical Client Support Representative I, Technical Customer Support Representative - Tier 1
Requirements and Responsibilities
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Similar Jobs:  Technical Customer Support Representative III, Technical Customer Support Representative II, Customer Service Representative I, Technical Customer Support Specialist I, Customer Service Representative III, Customer Service Representative IV, Technical Support Analyst I, Technical Sales Support Specialist I, Customer Service Representative II
Level of Education:  Technical Customer Support Representative I Salaries with No Diploma, Technical Customer Support Representative I Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Representative I Salaries with an Associate's Degree, Technical Customer Support Representative I Salaries with a Bachelor's Degree, Technical Customer Support Representative I Salaries with a Master's Degree or MBA, Technical Customer Support Representative I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation