Technical Customer Support Representative II
Also referred to as: Technical Customer Support Representative II, Technical Client Support Representative II, Technical Customer Support Representative - Tier 2
Requirements and Responsibilities
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Similar Jobs:  Technical Customer Support Representative III, Technical Customer Support Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Representative IV, Technical Support Analyst II, Technical Customer Support Specialist II, Customer Service Representative I, Technical Sales Support Specialist II
Level of Education:  Technical Customer Support Representative II Salaries with No Diploma, Technical Customer Support Representative II Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Representative II Salaries with an Associate's Degree, Technical Customer Support Representative II Salaries with a Bachelor's Degree, Technical Customer Support Representative II Salaries with a Master's Degree or MBA, Technical Customer Support Representative II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation