Technical Customer Support Specialist I
Also referred to as: Technical Customer Support Specialist I, Technical Client Support Specialist I
Requirements and Responsibilities
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
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Similar Jobs:  Technical Customer Support Specialist IV, Technical Customer Support Specialist III, Technical Customer Support Representative I, Technical Customer Support Specialist II, Technical Customer Support Representative III, Technical Customer Support Representative II, Technical Customer Support Team Leader, Technical Customer Support Manager, Technical Customer Support Supervisor
Level of Education:  Technical Customer Support Specialist I Salaries with No Diploma, Technical Customer Support Specialist I Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Specialist I Salaries with an Associate's Degree, Technical Customer Support Specialist I Salaries with a Bachelor's Degree, Technical Customer Support Specialist I Salaries with a Master's Degree or MBA, Technical Customer Support Specialist I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation